Order information

GoodMealtime is an online meal delivery service that provides fresh, chef-prepared meals delivered straight to your doorstep. GoodMealtime helps you get products in your city in minutes - just tell us what you want, where you want it, and we'll deliver it. What kind of products? smoothies, groceries, food from your favourite restaurant…

Simply browse our menu, select the meals you'd like, and place your order online. Our chefs will then prepare your meals with fresh ingredients and deliver them to your specified location.

Do you feel like your favorite food? No time for running errands? Are you at a party at a friend's and short of ice? Just ask for whatever you want and we’ll deliver it to wherever you want. From food to groceries, or snacks. GoodMealtime will deliver!
You can download our App for both tablets and smartphones on iOS devices (at App Store) and Android devices (Play Store).
For optimal service, please, allow the App to access your location and send you notifications.
If you still haven't downloaded the App, don't worry, you can also order at goodmealtime.com.

Under certain circumstances, any requests for deletion may be opposed by legal retention periods, which prevent us from deleting the stored data for a fixed minimum period of time. In order to comply with these legal requirements, we block the relevant data after the purpose has been fulfilled and thereby guarantee data completeness and data integrity.

 

Placing an order is easy! Simply visit our website, browse our menu, select the meals you'd like, and proceed to checkout.
Go to the "Manage payment methods" section in your profile and add a debit/credit card.
Go back to the main screen and set the delivery address. Remember to choose the correct city from the drop-down menu.

If you have a promo code, don't forget to validate it in your profile before ordering.

 

We offer a diverse range of meals to suit various dietary preferences and tastes, including options for local and international meals, for vegetarians, meat lovers, and those with gluten-free or other dietary restrictions.

Yes, we prioritize freshness and quality. Our chefs use locally sourced ingredients whenever possible to ensure the highest quality meals.

Yes, we strive to minimize our environmental impact by using recyclable and eco-friendly packaging materials whenever possible. We encourage our customers to recycle or reuse our packaging to further reduce waste.

Yes, our meals are designed to be convenient and easy to enjoy. Most of our meals can be reheated in the microwave or oven and are suitable for freezing if you wish to store them for later consumption.

We do not have a minimum order requirement, allowing you to order as many or as few meals as you like.

Your satisfaction is our top priority. If you're not satisfied with your order for any reason, please contact our customr support team and we will do our best to resolve the issue promptly, whether it's by offering a refund, replacement or credit for a future order.

Shipping

We currently offer delivery services to areas in Lagos and Abuja. You can enter your zip code on our website to see if we deliver to your location.

The price of our service is optimized by distance, so the closer it is, the cheaper it is.

If you use the "Courier” category, the app calculates the distance between the pick-up point and delivery address and only shows the total delivery cost.

Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or through the courier's tracking system.

Our couriers use motorcycles or bikes and vehicles, so they can carry whatever you want, as long as it’s under 9 kg in weight (3-4 shopping bags in volume) and fits in a box sized 40x40x30 cm.

As long as you have an assigned courier, you can follow your order in real time and communicate with the courier if you have any questions.

There are missing or incorrect products in the order.
If you received an incomplete or incorrect order, please go to your profile on the app and click ‘Help’. We'll get back to you with a resolution as soon as possible.

The order has arrived in poor condition.
If your order arrived in poor condition, please go to your profile on the app and click ‘Help’. We'll get back to you with a resolution as soon as possible.

If you want to change your order, you just have to contact your courier. From the moment a courier accepts your order, you can contact each other by phone to answer any queries that may arise.

 

Returns and cancelations

You can cancel orders but cancellation fees may apply.

If you want to change your order, you just have to contact your courier. From the moment a courier accepts your order, you can contact each other by phone to answer any queries that may arise.

 

Payment and Subscriptions

Our payment system through the app is completely safe. To further ensure your security, we avoid storing any banking data.

 

GoodMealtime is currently operating with different payment methods depending on the country. You will see the methods available in your country when placing an order and will be able to choose from the drop-down menu. When card payments are enabled, we accept credit or debit cards, including Visa, Verve and Mastercard. When cash payments are enabled, we only accept local currency.

 

Yes, you can pause or cancel your subscription at any time through your account settings on our website. We understand that circumstances may change, and we want to make it easy for you to manage your subscription according to your needs.

Yes, we offer subscription plans for customers who wish to receive regular meal deliveries. With a subscription, you can enjoy the convenience of automated deliveries and often receive discounts on your orders.

We’re sad to hear you don’t want to continue receiving our messages. If you don't want to receive our newsletter anymore, you just need to click on the link at the bottom of any of our newsletter emails.

Help

You can cancel orders but cancellation fees may apply.We’re sad to hear you don’t want to continue receiving our messages. If you don't want to receive our newsletter anymore, you just need to click on the link at the bottom of any of our newsletter emails.

You can change your contact number on your profile details. Once updated, you'll receive a verification code. When confirmed, your phone number will be changed immediately. In case you did not receive the confirmation code, please contact us through the following path: Not related to an order > Verify my identity > Verify my phone number.

 

You can change the email address associated with your account on your profile details. Once updated, you’ll receive a verification alert. When confirmed, the new email will be changed immediately.

You can change the password associated with your account on your profile details. Once updated, you’ll receive a notification alert. When confirmed, the new password will be changed immediately.

 

You can contact our customer support team by emailing info@goodmealtime.com, calling us on 09122177655 or 09112527551 or using the live chat feature on our website during business hours. We're here to assist you with any questions or concerns you may have.

For more information, contact our support at info@goodmealtime.com.

 

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